Support / FAQ’s

Q. How long will it take to receive my new replacement spa cover?

A. As each cover is custom made, it typically takes 2 – 3 weeks from the date your order is processed for you to receive your new spa cover.

Q. How is my cover shipped?

A. Your cover will ship by common carrier (freight). Since this is an over-sized item we cannot ship via UPS or Fedex.

Q. Will I receive tracking information?

B. We will send you tracking information by email once your cover ships (typically 7 to 10 business days from the date your order is processed).

Please feel free to contact us with any questions at 1-877-551-5520.

ORDERING INFORMATION

Ordering within the Continental US is shipped Free on all Spa Cover orders. Our Shipping/Delivery section provides additional information.
MarquisSpaCovers.com will collect 7% sales tax on all
orders being delivered in New Jersey.

Please provide complete and accurate information when ordering to prevent
hold-ups with your purchase. Ensure you print out a copy of your order
and keep this for your documentation. Once you place an order you can
have an option to have an emailed copy sent to you. Provide a full
address as well as a zip code so your product can be shipped to you properly.
APO, FPO and P.O. Box orders, and Rural Routes aren’t accepted.

OPERATIONAL HOURS

We are open Monday through Friday 9:00 am – 5:00 pm, EST
time. On Saturday and Sunday we do not have office hours. You may order at any time but
customer service can only address issues during operating hours.

INFORMATION on DELIVERY

Free Spa Cover Shipping in Continental US

Shipping is FREE to the lower 48 U.S. Contiguous States as
long as a truck can access the final destination. In the event a truck
can’t access the location, other arrangements by the customer can be
made to either pick up the spa cover at the closest convenient
location, or work out a payment with the freight company for any
additional chargers that could possibly be incurred.

Standard Ground by a Common Carrier is the method that most orders
are shipped. We do not do expedited shipping such as Next Business Day
deliveries or second day services.

There is no services provided outside of the Continental USA.

Please provide a complete street address as we do not ship to P.O.
Boxes.

The covers are under their manufacturer’s warranties, however they can’t be
returned. In the improbable situation that a spa cover has to be returned for some unforeseen circumstance, and the manufacturer allows the return, all shipping charges will be paid
by the customer as well as any shipping charges incurred for the
original shipment. Orders that are canceled after the spa cover has
shipped from the warehouse are considered a return and you will be
liable for any shipping charges that are incurred.

ADDITIONAL DELIVERY INFORMATION

Our custom made spa covers takes approximately 7 business days to
manufacture from order approval date. Shipping time is approximately 7 business
days. Covers will arrive in an estimated 2-3 weeks.

The freight company will attempt to contact you by phone in advance of the
delivery to let you know the time and day of your delivery. Ensure
you are there for the delivery so you can sign for it.

LIMITED DELIVERY ACCESS

Due to higher shipping costs to a LIMITED NUMBER OF AREAS, we are forced to add a Domestic Island Surcharge to spa cover orders going to the following zip codes:

Martha’s Vineyard and Nantuckett, MA ($122.00): 02535, 02539, 02552, 02554, 02557, 02584, 02564, 02568, 02573, 02575
Islesboro, North Haven, Vinalhaven, ME ($122.00): 04848, 04853, 04863
Shelter Island, NY ($122.00): 11964, 11965
Ocracoke, NC ($122.00): 27960
Kiawah, SC ($122.00): 29455
Other SC islands ($41.50): 29925, 29926, 29928
Florida Keys ($122.00): 33001, 33036, 33037, 33040, 33042, 33043, 33044, 33050, 33051, 33052, 33070
Sanibel, Captiva, Boca Grande Island, FL ($122.00): 33921, 33924, 33957
Grosse Island, MI ($91.00): 48138
Harsens Island, Beaver and Drummond, MI ($122.00): 48028, 49726, 49757, 49782
Washington Island, WI ($122.00): 54246
Crystal Beach, TX ($79.50): 77650, 78373
Catalina Island, CA ($88.00): 90704
Washington State Islands ($122.00): 98070, 98110, 98221, 98222, 98243, 98245, 98250, 98261, 98262, 98279, 98280, 98281, 98286, 98297, 98303
Manhattan, NY ($122.00): 10001, 10002, 10003, 10005, 10006, 10007, 10008, 10009, 10010, 10012, 10013, 10014, 10016, 10017, 10018, 10019, 10020, 10021, 10022, 10023, 10024, 10025, 10027, 10028, 10029, 10030, 10032, 10033, 10034, 10035, 10036, 10037, 10038, 10039, 10040, 10041, 10048, 10055, 10101, 10103, 10104

NOTE: AVOID OPENING PACKAGING WITH SHARP ARTICLES!

Inspect spa cover for any damage prior to accepting delivery. If
damage to spa cover is seen, don’t accept delivery. Be sure the
delivery driver notes that the cover was damaged and that delivery
wasn’t made because of damage. Make sure you request a receipt. Notify
MarquisSpaCovers.com at 1-877-551-5520 if the item was rejected.

After acceptance of delivery, claims must be processed by the
customer directly with the freight company. If you make arrangements for the
delivery of your spa cover, without your presence to inspect it, then you
assume responsibility for the spa covers condition. Neither the
manufacturer nor MarquisSpaCovers.com or will be held responsible or liable
or for any shipping damages to the cover so please inspect it carefully.

UNITED STATES ORDERS

There currently is no delivery to Hawaii, Alaska, The Virgin Islands, Canal
Zone, Guam, American Samoa, Puerto Rico or the Mariana Islands.

INTERNATIONAL SHIPMENTS

There are no international deliveries at this time.

PAYMENT ALTERNATIVES

Your order is secure online and we accept all major credit cards and Paypal.
We currently accept American Express, MasterCard Visa, and
Discover.

CONFIDENTIALITY STATEMENT

Your credit card information is secure and confidential.
MarquisSpaCovers.com! provides the most secure website it can for the
protection of your personal information. Our site will use any new
technology available in the future to ensure that your information is
kept secure. If you feel more comfortable ordering by phone, call us
directly at 1-877-551-5520.

 

WARRANTY

5 YEAR LIMITED WARRANTY
This warranty is in lieu of all other warranties, whether expressed or implied, hereby limiting to the scope and duration as follows:

FIVE (5) YEAR WARRANTY ON INSULATION AGAINST WATER SATURATION

One (1) year warranty on all spa covers manufactured by PRESTIGE SPA COVERS with regard to the quality of materials and workmanship.

This warranty is extended only to the original purchaser of a PRESTIGE spa cover, should a defect as outlined in this warranty become apparent during the warranty period, as follows:

1. Purchaser is responsible for the return of the spa cover to PRESTIGE SPA COVERS at their plant location of 13000 Automobile Boulevard in coast, Florida and to provide original sales invoice for said spa cover. Spa cover must have been paid in full.

2. PRESTIGE SPA COVERS will, upon inspection and determination of the validity of the claim, either repair or replace the spa cover based on the following pro-rata basis: a) Within the first 365 days from the date of purchase: No charge. b) Day 366 thought the next 48 months: 1/60th of the current retail price of a PRESTIGE SPA COVERS per each month since original retail purchase.

3. The repaired or the replacement cover will be delivered to the purchaser within ninety (90) days from receipt of defective spa cover. Said shipment to Dealer will be at Purchaser’s expense.

4. Warranty does not cover improper use or any of the following: 1) excessive chlorination of water or splashing of chemicals on spa cover; 2) chaffing or wearing holes in spa cover by dragging cover rough surfaces or storing against sharp objects; 3) broken form caused by sitting, lying or walking on spa cover, or by placing objects on cover’s surface; 4) torn handles caused by improper use — handles are to be used as a means to open cover and to fasten cover down to spa only — not for use in carrying spa cover.

5. Repairs or alterations made to spa cover by anyone other than personnel authorized by PRESTIGE SPA COVERS hereby invalidates this warranty or any other warranty whether expressed or implied.

RETURNS

Each spa covers made to order and is custom made. Therefore, once production starts, a spa cover is being produced specifically for you. Your charge card or Paypal account will be charged at the time of your order. You may cancel or change your order up to 3 business days after you place it, as long as production of your cover has not already started. We can not make changes to or cancel your order once production has begun. Spa covers are covered by the warranty but are otherwise not returnable.

Hot Tub covers are custom made to your specs. We can not be responsible for incorrect measurements or misinformation provided by the customer. By completing the ordering procedure you are committing to purchasing this cover as you have specified. Covers are put into production almost immediately and any changes you request after placing your order will be subject to an additional charge based on the change request.

Spa covers damaged due to shipment should be rejected upon receipt and returned. Please see our Shipping/Delivery section for more information.

Returns are accepted for defects and manufacturer production mistakes. Please make contact with us at 1-877-551-5520 if you have found any of these concerns. Returns are also accepted under the guidelines outlined in the 5 year limited warranty (see above). Please contact us of any concerns like this within 48 hours of receipt of your cover. We do not accept returns for the following reasons,

1. Incorrect dimensions provided to us.
2. Incorrect brand, model or year information provided to us.
3. Incorrect color or fold selected.

Returns of any items other than spa covers (eg. Cover Lifters, Spa Cover Protectors) do require a Return Authorization Number. Please contact us at 1-877-551-5520 to get this RTA#. Any of these items that are returned, will incur a 25% restocking fee. Also, any shipping costs will be the responsibility of the customer.

IMPORTANT SAFETY INSTRUCTIONS

For safe use of spa covers, the following basic safety precautions should be followed:
1. Read and follow all instructions.
2. WARNING: Accidental drowning can occur if spa is used with cover on or partially on.
3. WARNING: This is not a safety cover. The cover will not support the weight of children. To prevent injury.
4. WARNING: The cover is large and awkward. Care should be taken when removing to prevent injury or strains.

MAINTENANCE and CARE

To keep your cover in good condition, some simple maintenance precautions and steps should be followed:

1. Pets, children and other objects must be kept off the cover. The cover should never be used as a table. This can cause permanent damage to the foam inserts, except for walk-on covers which will easily hold the weight of two average adults.

2. All heat producing objects such as grills, lanterns, etc. should be kept away from the cover. Excessive heat will damage the vinyl and foam inserts.

3. The cover should be kept clean. Do not let dirt or debris accumulate. Washing the vinyl with a vinyl cleaner on a regular basis will keep the spa cover looking good for years. Vinyl conditioners should be applied periodically.

4. Never use harsh chemicals on the cover. Do not use mildew removers on the cover.

5. When adding chlorine or other chemicals to the spa, move the cover completely away for spa so that splashing cannot inadvertently reach the cover.

6. WARNING: Do not use Tri-Chlor Sanitizers. Use of Tri-Chlor will void cover warranty.

CONTACT INFORMATION

E-mail us

or contact Customer Service at

1-877-551-5520.

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